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Terms of Service

The agreement that governs your firm's use of Legal Record Desk and the Donna AI platform.

Last updated: 28 May 2026

Note to visitors: These terms are currently under final legal review. If you have questions before signing, please contact info@legalrecorddesk.com.

These Terms of Service (“Terms”) are a binding agreement between Legal Record Desk, Inc. (“LRD”, “we”, “us”) and the law firm or legal professional (“Firm”, “you”) accessing or using legalrecorddesk.com and the Legal Record Desk services. By creating an account, submitting a record request, or using any part of the platform, you agree to these Terms in full.

1. Services

LRD provides medical, billing, court, and employment record retrieval on behalf of law firms, together with the Donna AI analytical platform and related tooling (collectively, the “Services”). The specific scope and pricing for each plan are set out on our Pricing page and in your order form or subscription agreement, which are incorporated into these Terms by reference.

2. Accounts and access

  • You must register a firm account and provide accurate contact and billing information. Each seat is for an individual named user; credentials must not be shared.
  • You are responsible for all activity that occurs under your account and for maintaining the confidentiality of your credentials.
  • You must notify LRD immediately of any unauthorised access or suspected breach at info@legalrecorddesk.com.

3. Acceptable use

You agree that you will not:

  • Submit record requests that you are not lawfully authorised to make on behalf of your client or their authorised representative.
  • Use the Services to retrieve records for any purpose other than legitimate legal representation of the identified client.
  • Reverse-engineer, scrape, or attempt to extract training data from the Donna AI platform.
  • Upload or transmit malicious code, or attempt to gain unauthorised access to LRD systems or data belonging to other firms.
  • Resell, sub-licence, or transfer access to the Services to any third party without LRD’s prior written consent.

4. HIPAA and Business Associate Agreement

LRD is a Business Associate under HIPAA. Before any Protected Health Information (PHI) is transmitted to LRD, you must execute a HIPAA-compliant Business Associate Agreement (BAA) with LRD. The BAA governs the permitted uses, disclosures, and safeguarding of PHI and supplements these Terms. Contact info@legalrecorddesk.com to request a BAA before submitting your first case.

5. Fees and billing

  • Subscription fees are charged monthly or annually in advance, as specified in your plan. Per-request fees (e.g., provider facility fees, expedite fees) are charged at the time of the request or on the next billing cycle.
  • All fees are denominated in U.S. dollars. Payments are processed via Stripe; by providing payment details you authorise LRD to charge the card on file.
  • Subscriptions renew automatically. You may cancel at any time via your account settings; cancellation takes effect at the end of the current billing period. No partial-period refunds are issued unless required by applicable law.
  • LRD may update pricing with 30 days’ written notice. Continued use after the effective date constitutes acceptance of the updated fees.

6. Intellectual property

LRD retains all rights in the platform, software, Donna AI models, and any aggregated or de-identified insights derived from the Services. You retain ownership of the raw records and case data your firm submits. LRD is granted a limited licence to process that data solely to provide the Services and as required by the BAA.

7. Confidentiality

Each party agrees to keep the other’s Confidential Information (including PHI) confidential and not to disclose it to third parties except as required by law, court order, or with the disclosing party’s prior written consent. Obligations under the BAA take precedence over this section with respect to PHI.

8. Disclaimer of warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. LRD DOES NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT RECORDS WILL BE OBTAINABLE FROM EVERY PROVIDER IN EVERY CIRCUMSTANCE. DONNA AI OUTPUT IS A DECISION-SUPPORT TOOL ONLY AND DOES NOT CONSTITUTE LEGAL OR MEDICAL ADVICE.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LRD’S TOTAL CUMULATIVE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE FEES PAID BY YOUR FIRM TO LRD IN THE THREE (3) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). IN NO EVENT SHALL LRD BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY THEREOF.

10. Indemnification

You agree to indemnify, defend, and hold harmless LRD, its officers, directors, employees, and agents from and against any claims, losses, damages, and expenses (including reasonable attorneys’ fees) arising from (a) your use of the Services, (b) your violation of these Terms or any applicable law, or (c) your submission of records or data that you lacked authority to provide.

11. Term and termination

These Terms remain in effect for as long as you have an active account. Either party may terminate for material breach with 15 days’ written notice if the breach is not cured within that period. LRD may suspend or terminate accounts for violations of Section 3 (Acceptable Use) immediately and without notice. Upon termination, you may export your firm's data within 30 days; thereafter LRD will delete or de-identify it per the BAA and applicable law.

12. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles. Any dispute that cannot be resolved informally shall be submitted to binding arbitration administered by JAMS in Sheridan, Wyoming, under its Streamlined Arbitration Rules, except that either party may seek injunctive relief in a court of competent jurisdiction. Class actions and class arbitrations are waived.

13. Modifications

LRD may update these Terms from time to time. We will notify registered firms by email and/or in-platform notice at least 15 days before material changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms.

14. Entire agreement

These Terms, together with your BAA, order form, and Privacy Policy, constitute the entire agreement between you and LRD regarding the Services and supersede all prior negotiations, representations, or agreements. If any provision is found unenforceable, the remaining provisions continue in full force.

Contact

Questions about these Terms:
info@legalrecorddesk.com · +1 (307) 939-5655
Legal Record Desk, Inc.
1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801