Question 1

What is record retrieval for law firms?

Accepted Answer

Record retrieval for law firms is the process of requesting, tracking, and securing protected documents — including medical records, court filings, billing records, employment files, and other legal evidence — from providers, custodians, and agencies on behalf of attorneys. LRD manages the entire lifecycle.

Question 2

How much does record retrieval cost for attorneys?

Accepted Answer

LRD charges a single $40 flat fee per record request. This includes Donna AI's complete quality review, human QC on every case, missing records detection, the Verified Certificate, and a named point of contact. There are no per-page fees, no setup fees, no monthly fees, and no minimum volume commitments. The optional Donna AI Summary add-on is $29.

Question 3

Will I ever pay more than $40 for retrieval?

Accepted Answer

LRD's fee for record retrieval is always $40 per request. The only additional charge that can appear is a provider release fee — a fee some hospitals charge to release records, regulated by state law, not set by LRD. When it applies, we pay it upfront and pass it through at exact cost as a separate line on your invoice. We always tell you before the case moves forward.

Question 4

Does a real attorney review Donna's AI-drafted documents?

Accepted Answer

Yes — on every demand letter Donna drafts. After Donna produces the draft from the verified citations in your Donna AI Summary, your attorney reviews it in the LRD portal through five structured steps. They check confidence scores, review flagged sentences, and sign off with their bar number. LRD then generates an Attorney Review Certificate proving a licensed attorney personally reviewed and approved the draft. The certificate is locked for 7 years. Your attorney then puts the approved draft on their letterhead and sends it under their own name.

Question 5

What is included with the Donna AI Summary add-on?

Accepted Answer

The Donna AI Summary is a $29 add-on. After your records are verified, Donna reads the complete record set and delivers Medical Chronology, Billing Summary, and Key Case Events in 3 to 4 hours. Built from the actual records. Not a template. Also includes Provider Intelligence and Case Precedents at no extra charge.

Question 6

What is the Verified Certificate that comes with every record delivery?

Accepted Answer

The Verified Certificate is a tamper-proof seal that proves your record package was not altered between the provider and your firm. Every delivery includes one — locked for 7 years and cannot be edited by anyone, including LRD.

Question 7

What does HIPAA-compliant record retrieval mean?

Accepted Answer

HIPAA-compliant record retrieval means the entire process — from authorization to delivery — follows the requirements of the Health Insurance Portability and Accountability Act. At LRD, all records are handled within encrypted U.S.-based infrastructure with full audit trails.

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