About provider fees
LRD's fee is $40 per request — always.
If a hospital charges a state-regulated release fee, we pay it upfront and pass it through at exact cost. No markup. We tell you before the case moves forward.
Record Retrieval. Reimagined.
We retrieve your records. Donna AI verifies them.
Records delivered in days, not weeks. Missing pages flagged before they reach you. $40 for retrieval. $15 for Donna AI Summary. A real person at LRD who knows your firm.
Flat LRD Fee. No Hidden Charges From Us.Donna AI QC · Human Review · Verified Certificate · All included
HIPAA Compliant
BAA With Every Firm
First Case Free
Human QC Every Case
U.S. Infrastructure
How much is slow record retrieval actually costing your firm — in time and money?
Savings CalculatorEnter your current pricing above
0sec
HIPAA authorization generated by Donna AI
From case submission to signed authorization
0
AI QUALITY CHECKS ON EVERY CASE
Patient identity · Auth valid · Completeness · Provider · Duplicates · Billing
0%
HUMAN-REVIEWED DELIVERIES
Every record package reviewed by a named Account Manager before delivery.
0yr
VERIFIED CERTIFICATE LOCK
Tamper-proof integrity certificate on every delivered record package — locked for 7 years.
Every type of record. One firm. One system.
Medical Records
Complete medical files — ER records, physician notes, radiology and imaging, pharmacy records, EMS reports. Every format, every provider.
Billing & Lien Documentation
Itemized billing statements, CPT codes, out-of-pocket expenses, and lien documentation for demand packages and settlement negotiations.
Court & Public Records
Certified court filings, judgments, police and accident reports, government agency records, and third-party custodian discovery across all jurisdictions.
Employment & Economic Records
Payroll records, wage statements, HR personnel files, and occupational documentation for lost wage calculations and economic damages.
Donna AI Summary
Medical Chronology, Billing Summary, and Key Case Events — built from the actual records by Donna AI. Delivered 3-4 hours after verification. Add-on: +$15.
High-Volume & Enterprise
Bulk request support, dedicated account management, priority routing, and custom workflows for firms with high case volume or mass tort practices.
You submit. Donna AI takes it from there.
Three things from your team. We handle everything else.
STEP 1
Submit in under five minutes
Patient name, date of birth, provider, date range. Donna AI generates your state-specific HIPAA signed authorization in 90 seconds. Returning patient on the same case? Donna AI pre-fills everything automatically. Electronic signatures built in.
STEP 2
We handle the pursuit
Donna AI contacts the provider within 24 hours. Smart Routing identifies the fastest path — digital API, EHR direct, automated fax, or direct outreach. Every contact logged with timestamp and summary. Sent to you.
STEP 3
Download everything
Donna AI runs her full verification suite the moment records arrive. A named LRD QC agent reviews every page. You download: organized searchable PDF, QC verification report, missing records report, and the Verified Certificate.
DONNA AI
Verifying patient identity...
Meet Donna
Your AI quality engine. Six checks and many more on every record request. Zero exceptions.
"Donna AI is not a chatbot. She's LRD's AI system embedded across the entire retrieval workflow — generating authorizations, routing cases, running quality checks, and building your medical summaries. Before any record reaches you, Donna AI has already reviewed it."
checks. Every case.
Donna AI handles your admin. You handle your cases.
The hours your team spends on hold, following up, preparing authorizations, and chasing completeness — that's not legal work. That's admin. Donna AI takes it. What stays with your team: case strategy, client relationships, demand packages, courtroom preparation. That's the work.
PHI PROTECTION
Donna AI never sees real PHI.
Donna AI operates on de-identified and abstracted data only. Actual protected health information never enters the AI pipeline — by architecture, not policy.
HUMAN OVERSIGHT
Every Donna AI result is human-approved.
No AI output is ever delivered without a human QC agent reviewing and approving it first. Every case. No exceptions.
AFTER YOUR RECORDS ARE VERIFIED
Donna keeps working.
The Donna AI Summary add-on turns your verified records into a complete case preparation package. Every output is built from facts Donna confirmed in the actual records — nothing invented, nothing estimated.
Demand Letter
Drafted from your verified Donna AI Summary citations. Reviewed by your attorney through five structured portal steps with bar-number sign-off. Sent on your firm's letterhead.
Available with Donna AI Summary · Get in touch to add this to your workflow
Settlement Calculator
Your verified billing figures turned into a settlement range using your firm's multipliers. Real numbers from the actual records.
Available with Donna AI Summary · Get in touch to add this to your workflow
Gap Analysis
Missing months, missing providers, missing billing — all flagged before the records leave LRD. You find out now, not at deposition.
Available with Donna AI Summary · Get in touch to add this to your workflow
Provider Intelligence
A full breakdown of every provider in the case — what they billed, what records they produced, and their specialty.
Available with Donna AI Summary · Get in touch to add this to your workflow
Case Precedents
Donna reads the injury type from the verified records and surfaces similar past cases to help your attorney build their argument.
Available with Donna AI Summary · Get in touch to add this to your workflow
Attorney Review
Every demand letter Donna drafts is reviewed step by step by a licensed attorney, signed off with their bar number, and locked with an Attorney Review Certificate for 7 years.
Included with Donna AI Summary
THE LRD VERIFIED CERTIFICATE
The only proof that nothing was altered. Ever.
Every LRD delivery includes a Verified Certificate — proof that your record package was not changed between the provider and your firm. Locked for 7 years. Cannot be edited by anyone, including LRD.
Case ID and timestamp
Provider name on record
Record types delivered
Tamper-proof integrity seal
Patient reference (HIPAA-protected)
Verified by Legal Record Desk
Court Ready
Full chain of custody. Timestamp. Provider source. Tamper-proof seal. All in one document.
Deposition Proof
If authenticity is challenged, the certificate resolves it on the spot.
7-Year Retention Lock
Locked for 7 years — cannot be changed by anyone, including LRD.
In Every Delivery
Not a premium add-on. Part of every case from day one.
The standard in record retrieval has been set.
| Feature | THE INDUSTRY STANDARD | LEGAL RECORD DESK |
|---|---|---|
| AI quality check on every case | Not offered by any traditional provider | Donna's complete quality review |
| Human QC on every production | Flagged cases only, if at all | Every case. Firm rule. No exceptions. |
| Court-verified certificate | Not available in this market | Tamper-proof. Locked for 7 years. |
| Missing records detection | You find out at deposition | Donna AI flags gaps before delivery |
| HIPAA authorization generation | Manual preparation. Days of back-and-forth | 90 seconds. Donna AI-built. State-specific. |
| Electronic signatures | DocuSign required. PDFs emailed. | Built in. No third-party account needed. |
| Named point of contact | Rotating support agents | Dedicated account manager from day one |
| Attorney review of AI-drafted documents | Not available anywhere | Five-step portal review with bar-number sign-off on demand letters. Certificate locked for 7 years. |
$40 for retrieval. $15 for Donna AI Summary. Add-ons available — get in touch.
Your client's PHI is handled like it's already under subpoena.
Every access logged. Every session tracked. PHI never on any agent machine. By architecture.
PHI Never Leaves the Server
Records are opened in a secure browser via a time-limited encrypted link. Download disabled. Print disabled. Enforced at system level — by architecture.
Permanent Audit Trail
Every action on every case logged: agent ID, timestamp, IP address. Cannot be edited or deleted.
BAA Before Case One
A Business Associate Agreement is executed before any case is submitted. Not on request. Before the first record is ever touched.
U.S.-Based Enterprise Infrastructure
Encryption at rest across separate isolated stores. Continuous access logging. The same infrastructure used by regulated financial institutions — all in the United States.
1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801 — U.S.-registered company. 100% U.S.-based infrastructure. Your PHI never leaves U.S. borders.
Transparent pricing
$40 per request — record retrieval. $15 add-on for Donna AI Summary.
$40/ request
One flat fee from LRD. No per-page charges from us. No setup fee. No monthly fee.
Donna AI — complete quality review
Human QC review — every case
Missing records detection and report
Verified Certificate — locked for 7 years
Smart routing to fastest provider path
Electronic signatures built in
Named point of contact for your firm
No setup fee · No monthly fee · No minimum
Sending 30+ cases monthly? Volume plans available
DONNA AI SUMMARY ADD-ON
+$15/ request
After records are verified, Donna reads the complete record set and delivers Medical Chronology, Billing Summary, and Key Case Events — in 3 to 4 hours. Built from the actual records. Not a template.
Medical Chronology
Billing Summary
Key Case Events
Built from the actual records — not a template
Delivered in 3 to 4 hours after verification
LIMITED AVAILABILITY
First case free — up to 5 requests only.
We believe the best way to evaluate LRD is to use it on a real case from your firm — with Donna AI's complete pipeline, human QC, the Verified Certificate, and a named point of contact from day one. No credit card. No contract. One real case.
Continue only if you love it.
One complete case — full LRD pipeline, no cost
Locked pricing for the first 12 months
Named LRD contact from day one
The people who built this.
LRD was founded by people who saw exactly what was broken in record retrieval — and decided to fix it with infrastructure, not workarounds.
Built by a team with deep roots in legal operations and medical records.
Questions we hear most.
Record retrieval for law firms is the process of requesting, tracking, and securing protected documents — including medical records, court filings, billing records, employment files, and other legal evidence — from providers, custodians, and agencies on behalf of attorneys. LRD manages the entire lifecycle: generating HIPAA authorizations, routing requests, following up with providers, performing quality checks, and delivering verified records to your firm's portal.
The industry average for record retrieval is 30 to 60 days — largely due to passive follow-up models. At LRD, provider contact begins within 24 hours of case submission. Donna AI runs her complete quality review the moment records arrive. Human review is completed same day. Delivery follows immediately after verification.
LRD charges a single $40 flat fee per record request. This includes Donna AI's 6 checks and many more, human QC review on every case, missing records detection, the Verified Certificate, and a named point of contact. There are no per-page fees, no setup fees, no monthly fees, and no minimum volume commitments. The optional Donna AI Summary add-on is an additional $15.
LRD's fee for record retrieval is always $40 per request. The only additional charge that can appear is a provider release fee — a fee some hospitals charge to release records, regulated by state law, not set by LRD. When it applies, we pay it upfront and pass it through at exact cost as a separate line on your invoice, so you can pass it to your client as a case expense. We always tell you before the case moves forward.
Yes. Law firms routinely outsource record retrieval to HIPAA-compliant Business Associates. LRD executes a signed Business Associate Agreement with every law firm before any case begins. All records are stored on 100% U.S.-based AWS infrastructure and PHI never leaves U.S. borders.
The Verified Certificate is a tamper-proof seal that proves your record package was not altered between the provider and your firm. Every delivery includes one — locked for 7 years and cannot be edited by anyone, including LRD. If authenticity is ever challenged in deposition or at trial, the certificate resolves it on the spot.
Incomplete records are one of the most common failure points in record retrieval. Providers often send medical and billing records from separate departments. Authorizations expire without notice. LRD's Donna AI reads the entire treatment timeline and flags gaps before the records are delivered to your firm.
HIPAA-compliant record retrieval means the entire process — from authorization to delivery — follows the requirements of the Health Insurance Portability and Accountability Act. At LRD, all records are handled within encrypted U.S.-based infrastructure with full audit trails.
Trial-ready records require three things: completeness, integrity, and organization. LRD addresses all three: Donna AI's complete record verification confirms completeness, the Verified Certificate establishes chain of custody, and every production is delivered as an organized, searchable PDF.
Yes — on every demand letter Donna drafts. After Donna produces the draft from your verified citations, your attorney reviews it in the LRD portal through five structured steps. They check Donna's confidence scores, review any flagged sentences, and sign off with their bar number. When sign-off is complete, LRD generates an Attorney Review Certificate proving a licensed attorney personally reviewed and approved the draft — who they were and when. The certificate is locked for 7 years. Your attorney then puts the approved draft on their letterhead and sends it under their own name.
The Donna AI Summary add-on is $15 per request and includes a Medical Chronology, Billing Summary, and Key Case Events — all built from the verified records. Demand letter drafting, settlement calculator, gap analysis, provider intelligence, and case precedents are additional tools available with the Donna AI Summary. The five-step attorney review workflow and Attorney Review Certificate apply specifically to demand letters Donna drafts. Get in touch with your LRD contact to add any of these to your workflow.
Still have questions?
Contact UsRun a case. See Donna AI work.
First case free — up to 5 requests only.
Continue only if you love it. No commitment beyond that.
+1 (307) 939-5655